FREQUENTLY ASKED QUESTIONS
What makes Lilac Chocolate the most luxurious handmade chocolate?
Manhattan's Oldest Chocolate House, preserving the heritage and traditions of old-school, hand-crafted chocolate for almost 100 years. Using original recipes and old-world cooking methods from the 1920's, Li-Lac Chocolates are still made by hand in small batches for exceptional quality and superior taste.
How do you keep the chocolates from melting during shipping?
A Cold Pack will provide up to 48 hours of temperature control during transit. If the temperature is above 75 degrees at your recipient's destination, please add a Cold Pack to your order. For destinations outside the New York tri-state area, please select an Express shipping option as well. This is necessary as Cold Packs only provide 48 hours of cold power. When the temperature is unusually hot, (i.e. above 90 degrees), we may have to hold your order until the weather cools down.
What is your return policy?
We guarantee you will be completely satisfied with your purchase of Li-Lac Chocolates. Your order is guaranteed to arrive in perfect condition at the shipping address provided, and if you are not completely satisfied with the quality or freshness of any item, please contact us within (5) days of receiving your order and we will replace it free of charge. Read all the details of our Return Policy.
Can you deliver same day in New York City?
If you are looking to have chocolate delivered the same-day in New York City, you can order from one of our delivery partners for fast, reliable service. We partner with several professional delivery services including Uber Eats, Mercato, DoorDash, and shopIN.nyc. To place an order for same-day delivery, please order directly through one of these partner sites. Someone must be available to receive the delivery when it arrives, otherwise your package will be returned, and a re-delivery fee will apply.
