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Important Information

We offer year-round shipping and we work hard to ensure our chocolate is delivered fresh and in good condition. Every package is treated like a gift, meaning it will be professionally packed and will never include a price tag. From October through April, we offer ground and express shipping options to all destinations in the United States and Canada. During summer months when the weather is warm, we only offer express options to minimize time in transit. When your package is ready to ship, you will receive an email with the tracking number so you can track the shipment and confirm its delivery.

FedEx Shipping

We use FedEx to ship to all destinations in the United States and Canada. Most orders ship within 24 hours unless a future ship date is requested. Chocolates may be in transit up to five business days depending on the service selected and the destination. Shipping charges are based on the weight of the package and the destination zip code.  

    • Ground Shipping: Allow up to 5 business days to receive the delivery.
    • Next Business Day: Orders placed before 1 pm will ship the same day and will be delivered the next business day
    • 2 Business Days:  Orders placed before 1 pm will ship the same day and will be delivered in two business days 
    • 3 Business Days:  Orders placed before 1 pm will ship the same day and will be delivered in three business days
    • No Signature Required: All orders are shipped "No Signature Required" which means that if the recipient is not available to accept the package, it will be left on the residential doorstep as per FedEx policy.  If you need "Signature Required' service, please call us and we can add that service for an additional charge of $13.00 per shipment. Please note that we are not responsible for packages that are lost or stolen after FedEx has completed the delivery.
    • Three Delivery Attempts: If the package cannot be left at the residential doorstep and no one is available to accept it, FedEx will make a total of 3 attempts to re-deliver the shipment. FedEx will also contact the customer using the phone number provided to make delivery arrangements.  However after 3 attempts, if the package cannot be delivered it will be returned to us, and a re-deliver fee will be charged to re-send the shipment.  We unfortunately cannot offer refunds to packages that are returned.
    • Address Verification:  We use a real-time shipping address verification during the checkout process.  When you enter a wrong shipping address (such as a typo, a bad ZIP code, or just missing the suite number), the invalid address can delay the delivery or result in a delivery to the wrong address.  Our Address Verification process checks the address using the USPS address matching system and displays the correct shipping address during checkout. If there are multiple matches to one address, it will prompt the shopper to correct the address before the order is completed.  FedEx charges $13.00 to correct an address.
    • Select our Cold Box option when temperatures rise above 70°. We use special insulated boxes and/or cold packs to ensure your chocolates are temperature controlled during transit. For deliveries to warm weather destinations, we may hold your order a few days before shipping to ensure your chocolates do not sit in the FedEx warehouse over the weekend.
    • Weather Delays: We are not responsible for delivery delays experienced by FedEx due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.
    • Time in Transit Map: For Ground Service, refer to the map below to calculate the number of business days your shipment will be in transit.
Fedex Shipping Map

Same Day Delivery in Manhattan
Our stores can arrange for same day chocolate delivery in Manhattan (up to 96th Street).  We use a professional delivery service that takes great care to ensure your chocolates arrive in prime condition. Someone must be available to sign for the delivery when it arrives, otherwise your package will be returned and a re-delivery fee will apply. To place an order for same-day delivery, please call the store closest to your delivery destination.
    • Same Day Hand Delivery (up to 10 lbs.):    $20.00

Sales Tax
New York State sales tax is charged on all orders shipped to addresses within New York State. Sales tax applies to merchandise as well as to shipping charges.

International Shipments
We ship chocolate worldwide via USPS Express Mail International for delivery of most parcels within 5 business days.  For International parcels, the recipient is responsible for any duties, taxes, or customs fees imposed by the importing country (which are collected C.O.D. upon delivery).  If you are sending a gift overseas, please take this into consideration, as unfortunately we are unable to add these fees at the time of shipping. Please also note that we are not responsible for international parcels once they leave our factory, and we are unable to offer refunds for chocolate that is lost, damaged or delayed by International Customs or the local country's delivery service.