FedEx delivery-time guarantees are suspended for now. Please allow additional time for packages to arrive. 

Important Information

We offer year-round shipping and work hard to ensure your chocolates are delivered fresh and in good condition. Ground and express shipping options are available to most destinations in the United States; although when the weather turn warmer, we only offer express options to minimize time in transit. When your package is ready to ship, you will receive an email with a tracking number so you can follow your order and confirm its delivery. Every package is treated like a gift and we do not include prices with any shipments.

If you need to make any corrections or adjustments after you place your order, or if you need to cancel an order, please contact us by email at [email protected] within 2 hours of placing your order and we will make the changes. 

 

Due to COVID, US shipping carriers are unable to guarantee delivery dates. All delivery times are estimates, regardless of the service you choose. Please take this into consideration when ordering chocolate ahead of an event and allow for extra time in transit in case of a delay. Unfortunately, we are unable to offer refunds for packages that are delayed in transit. 

 

Shipping Options

We use FedEx to ship to most destinations in the United States. Most orders ship within 24-48 hours unless a future ship date is requested. During holidays it may take a few extra days to get your order ready. Your chocolates may be in transit for up to 7 Business Days, depending on the destination and shipping service selected. Please keep in mind that business days do not include holidays or weekends. Shipping rates are calculated by the location and size of the package. As we are a small business, our rates are quoted directly to you by FedEx.

 

Next Business Day: Orders placed before 1 pm will ship the same day and should be delivered the next business day (excluding Saturdays, Sundays and Holidays).

 

Saturday Delivery: This is a premium service offered by FedEx for packages that need to be delivered on the weekend. Orders must be placed by 1 pm on that Friday.

 

Express: Once your order is shipped, it should be delivered within 2 - 3 business days 

 

Ground Shipping: Expect up to 7 business days in transit (not including weekends or holidays).

 

Time in Transit Map: For Ground Service, refer to the map below to calculate the estimated number of business days your shipment will be in transit.


Fedex Shipping Map


Cold Packs

A Cold Pack is a valuable addition that can help ensure your chocolates arrive safely in warmer weather.  Please check the weather at your recipient’s zip code prior to completing your order and refer to the transit map above.


If the temperature is above 75 degrees at your recipient's destination, please add a Cold Pack to your order.  For destinations beyond the 2-day shipping zone (refer to the map above), please select the Express shipping option. This method is necessary as  cold packs only provide up to 3 days of cold power. When the temperature is unusually hot, (i. e. above 90 degrees), we will have to hold your order until the weather cools down. 


Please Note: We are not responsible for orders that arrive melted if the Cold Pack option was not selected.

 

Same-Day Delivery with Hand Couriers

If you are looking to have chocolate delivered the same-day in New York City, you can order from one of our delivery partners for fast, reliable service. We partner with several professional delivery services including Uber Eats, Mercato, DoorDash, shopIN.nyc, and Postmates. To place an order for same-day delivery, please order directly through one of these partner sites. Someone must be available to receive the delivery when it arrives, otherwise your package will be returned, and a re-delivery fee will apply. 

 

International Shipments

We ship worldwide via FedEx and USPS Priority and Express Mail International. Depending on the destination, most packages will be delivered within 1-2 weeks. Because all packages are subject to International Customs, there is no delivery time available for international shipments. Deliveries can sometimes take several weeks or months. For International parcels, the recipient will be responsible for any duties, taxes, or customs fees imposed by the importing country (which are collected C.O.D. upon delivery). If you are sending a gift overseas, please take these factors into consideration. Unfortunately, we are unable to take responsibility for international parcels once they leave our facility. We are also unable to offer refunds for chocolate that is lost, damaged, or delayed by International Customs or the local country's delivery service.

 

 

Delivery Procedures 

No Signature Required

All orders are shipped "No Signature Required".  Packages will be left at the residential doorstep as per FedEx policy. If you are sending a gift, please let your recipient know a package is on its way. Unfortunately, we cannot assume responsibility for packages that are lost, damaged or stolen after FedEx has confirmed delivery.


If you need 'Signature Required' service, please call and we can add that to your order. This is a premium service by FedEx and there is an additional charge of $15.00. 


Please Note: FedEx will not contact you once your order has been delivered so please keep track of your order using the tracking link provided by us after your order has shipped.


Three Delivery Attempts

If a package cannot be left at the residential doorstep and no one is available to accept it, FedEx will make a total of 3 attempts to re-deliver the package. FedEx may also contact the customer using the phone number provided to make delivery arrangements. After 3 attempts, if the package cannot be delivered it will be returned to us. Please note, we do not offer refunds for packages that are returned, and if you would like us to re-send the package once we receive it, an additional shipping charge will apply.

 

Address Verification

Our website uses real-time address verification during the checkout process. When you enter a shipping address, our address verification system checks the information using the USPS address matching system. If there is no match, it displays an alternative verified shipping address. The system will prompt you to review the address before the order is completed.

 

Address Correction

If you need an address correction after your order has shipped, we can submit a request to FedEx for an additional $17.00. Address corrections are time sensitive so please contact us at [email protected] as soon as possible.

 

If the address you provided is not a complete or valid address, FedEx will attempt to correct the address and deliver the package. If FedEx is successful in correcting the address and delivering the package, they charge an additional $17.00 for this address correction service. When this occurs, we pass this $17.00 charge onto you using the same credit card you used to place your original order with. We will send you an email if that occurs. By using our shipping services, you agree to this charge.

 

Delays

Unfortunately, we cannot assume responsibility for delays experienced by shipping carriers due to weather, high volume, or other unforeseen issues. All shipping times are provided as estimates. We are unable to offer refunds for those reasons.

 

Sales Tax

New York State sales tax is charged on all orders shipped to addresses within New York State. Sales tax applies to merchandise as well as to shipping charges. Sales tax on shipping is non-refundable.

 

If you have any other questions, check out our FAQs