All FedEx delivery-times are estimated dates (not guaranteed). Please allow additional time for packages to arrive. 

Satisfaction Guaranteed

Your order is guaranteed to arrive in perfect condition at the shipping address provided. If you are not completely satisfied with the freshness or quality of any item, please contact us within (5) days of delivery for a complimentary replacement. Refunds are not offered. 

When contacting us, please include the following information: 
  • Order number
  • Shipping address
  • Detailed description of your issue
  • Photos of damaged products, damaged shipping boxes, and/or incorrect products (if applicable).
Please note, Li-Lac Chocolates is not responsible for failed deliveries when you provide an incorrect shipping address or when the recipient is out of town or unavailable to accept the delivery. Please be sure to verify the shipping address before placing your order and to include a street number, company name, suite, and/or apartment number when applicable to ensure proper delivery. 
We do not offer refunds for returned packages. Shipments that are returned or require rerouting for any reason will be subject to an additional reshipment charge and/or relabeling for the carrier. 


In-Store Purchases
If you are not completely satisfied with the freshness or quality of any item, please return the unused portion to any Li-Lac Chocolates store and our team member will provide a complimentary replacement. Refunds are not offered. 
 
International Shipments.
All international shipments are subject to International Customs. For International parcels, the recipient will be responsible for any duties, taxes, or customs fees imposed by the importing country, which are collected cash on delivery (C.O.D).  Unfortunately, we are unable to take responsibility for international parcels once they leave our facility. Therefore, we are unable to offer refunds for orders that are incorrectly addressed, lost, damaged, or delayed by the US shipping carrier and/or International Customs and/or the local country's delivery service. Please take this into consideration before placing your order.


Questions? Please check out our FAQ page!