Your order is guaranteed to arrive in perfect condition at the shipping address provided. If you are not completely satisfied with the quality or freshness of your order upon arrival, please contact us with a description and photographs detailing the issue and we will replace your item free of charge. All claims must be submitted within 30 days of purchase. Refunds are not offered.
Our guarantee extends only to correctly addressed orders. Due to the perishable nature of chocolate, we cannot guarantee the condition of the package if it could not be delivered to the recipient at the address provided. Li-Lac Chocolates is not responsible for failed deliveries when you provide an incorrect or outdated address, or when the recipient is out of town or not available. Shipments that are returned or require additional re-routing due to incorrect addresses will be subject to an additional $13 reshipping charge.
For international shipments, we are unable to offer refunds or exchanges for chocolate that may be damaged or delayed by International Customs, or undeliverable to the final destination through the local carrier. Please take this into consideration before placing international orders.
For purchases made at our stores, if you are not completely satisfied with the quality or freshness of any item, please return the unused portion to any Li-Lac store or send it to our returns department and we will replace it free of charge. Refunds are not offered.
Return Chocolate to:
68 35th Street
Floor 1, Unit 18
Brooklyn, NY 11232